GENERAL SUMMARY:
Under general supervision, maintains agency wide computer equipment for Dallas Area Rapid Transit (DART) Information Technology division.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Perform computer installs, break-fix, and maintenance of agency PC / MAC hardware, thin clients, laptops / tablets, printers, copiers and IP Phones.
2. Install, maintain, and upgrade software for both individual computers and larger networked systems.
3. Image computers, thin client, laptops and tablets using Microsoft Deployment Server (WDS).
4. Install/replace toner as needed according to user manual for the model. Includes cleaning and checking for other supplies such a photoconductor and fuser life.
5. Troubleshoot and resolve basic LAN/WAN connectivity issues.
6. Assist contractor(s) with identifying new network drops at various site locations.
7. Update workflow reporting systems, parts inventory, and inventory of installed hardware and software.
8. Provide superior customer service.
9. Assist with developing and implementing technical training sessions for customers, team members and in creating standard operating procedures.
10. Perform other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. Associates degree from an accredited college university or technical school.
2. Three (3) years experience and current A+, MCP, MCSE, certification or Lexmark/Xerox/HP certification, within last 5 - years is required.
3. Two additional certifications are required - Microsoft Certified Application Specialist (MCAS/MOS) 2007 or later and Microsoft Certified IT Professional (MCITP) 2007 or later. Certification must be obtained within three (5) months of hire date. Certifications must stay current with industry standards.
4. Must pass hardware technical tests with a score of 70% or higher.
5. Must have strong electro-mechanical aptitude.
6. Must be able to be on-call on a rotating basis or as assigned by supervisor.
7. Must be able to lift 50 pounds safely.
8. Valid Texas Class A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles, or drive in the course and scope of job.
9. Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
10. Ability to pick up on technical information quickly; can learn new skills and technical knowledge

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V