Posting dates: 8/9/2019 - 9/19/2019
All applicants must apply online


(* indicates requisition 6092)

Job Title*:Director Standards, Perf & Mon Pay Grade*:S15 / Salary commensurate with
experience and education
Section*:Facilities & Systems Eng  Job Code:0355A 
Division*:East Dallas Administration  FLSA/EEO:Exempt/Official Administrators 

The Standards, Performance & Monitoring (SPM) unit is responsible for establishing uniform standards for DART?s Bus, Rail vehicles Fleet, Facilities, Linear Assets and Operational consistency for On-Time Performance Standards, and training requirement updates. Performance and QA Compliance Audits are included within the responsibilities, along with activities to Monitor Trends, Produce Reports, and Dashboard Management. Also, ensure a program or project adheres to relevant legal regulations, industry standards and organizational policies. SPM conducts regular inspections to detect areas that require conformance to guidelines and initiates corrective measures. Typically resolves complaints, apply skills to improve processes and procedures, and strive to ensure operations fall within guidelines.


  1. Establish quality assurance procedures and inspection programs for the inspection, test, and acceptance of material, equipment, and services supplied to DART for vehicle and facilities.
  2. Maintains quality by enforcing quality assurance policies and procedures and Agency requirements; collaborating with other members of management to develop new product and engineering best practices and input towards refined training needs.
  3. Responsible for the performance compliance monitoring activities of technical advisors to the Bus & Rail Operating Divisions and Shops management teams. Investigate complaints; as assigned for corrective action need.
  4. Conduct various Operations Compliance Audits to ensure operational compliance to establish standards and state-of-good-repair expectations. Completes audits of operational requirements by scheduling and assigning employees; following up on work results.
  5. Develop and maintains SOPs and KPI measurements for service quality development. Responsible for analysis and distribution of various operations reports and data.
  6. Functional managerial oversight to provide analysis of established operational and maintenance reports, statistical data, database system reports, and to provide qualitative and quantitative information to management.
  7. Organize the coordination and documentation of data collection to assume its standardizations, reliability and validity. Interpret statistical reports; prepare trend analysis synopsis with explanations and/or recommendations.
  8. Office of primary record for standard operations and maintenance procedures and practices to be followed as part of DART established standards.
  9. Primary responsibility to maintain and process documents to support a Configuration Management System under a repository within Operations and for document management through archive and document retention.
  10. Assure that operations & maintenance documentation needs are met for all new systems and vehicles and validation of maintenance documentation in support of improving vehicle and systems reliability.
  11. Review training materials, standards, repair time, productivity and efficiencies. Ensure fleet repair and training requirements meet the needs of configuration changes, new and routine maintenance processes are in compliance with fleet service.
  12. Maintain a technical library of performance manuals, specifications, periodicals, reports and governmental regulations.
  13. Oversee responsibility for DART Transit Asset Management Plan (TAMP), FTA SGR Condition Assessment metrics, and active updates to Capital Projects Tracking (Operations-related). Responsibilities includes: Asset Inventory verification; Data-collection oversight; Collecting & validating existing asset data; Condition Assessments of inventoried Assets; and Prioritized List of investments to improve the state of good repair of DART capital assets.
  14. Perform Other Duties as assigned.

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

  1. Bachelors degree in Science of relevant discipline: Engineering, Math (e.g. statistics, quantitative/qualitative data analysis, management), Industrial Engineering or a related field. Advanced degree in technical or business administration desired.
  2. Ten (10) years demonstrated relevant operations experience with implementing quality assurance, performance monitoring and evaluation activities, includes a minimum of five (5) years supervisory experience.
  3. Strong PC word processing, spreadsheet, and presentation software skills. Typical office equipment such as copier, calculator, facsimile, etc.
  4. Valid Texas C drivers license, no Driving While Intoxicated (DW) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) consecutive months in order to operate DART non-revenue vehicles.
  5. Pass a physical (medical) examination, which includes a drug screen in order to operate DART non-revenue vehicles.
  6. Excellent command of monitoring and evaluation methodologies. Service Reliability, On-Time Performance, and Mean Distance/Time Between Service Interruptions experience preferred.
  7. Demonstrated experience designing and implementing data collection protocols to ensure accurate data collection and verification is essential.
  8. Ability to interpret and analyze statistical data, identify trends, understand and resolve technical challenges, interface with internal technical experts and external technical representatives, and manage multiple priorities.
  9. Ability to influence program policy and operational decisions, demonstrated by previous experience in leading the development and implementation of monitoring and evaluation frameworks and tools to inform program strategy and approaches.
  10. Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
  11. Strong oral and written, presentation, communication and organizational skills to effectively communicate with supervisory and non-supervisory employees, government entities, consultants, vendors, contractors, and a culturally diverse community.
  12. High level of analytical skill to find solutions to complex interpersonal, financial, professional, technical, and administrative problems. Ability to follow objective data.

Reports to AVP Technical Services *

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Last Updated: 8/9/2019 doc_id=1097608014791