GENERAL SUMMARY:
Performs supervisory duties related to developing and implementing instruction and classroom training initiatives for all Transportation Department personnel involved in Bus Operations. Develops and conducts training classes for other Departments as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for, recommends and implements training programs consistent with agency strategic goals and objectives, policies, and standard operating procedures to include modifying lesson plans in accordance with changes.
2. Conducts, evaluates, instructs, monitors and supervises the training of students during their training course.
3. Provides on-going training for Bus Operators as needed or required.
4. Creates training reports as requested.
5. Schedules, oversees and evaluates CDL, refresher, route, new equipment, customer service, collision avoidance, return-to-work, BOSS, and Supervisor training on an as needed basis.
6. Accurately captures and records information regarding training class completion, training hours for payroll purposes and student operator corrective or disciplinary action in Trapeze Ops.
7. Tracks and monitors students progress after the completion of training programs. Conducts ride checks and mentors Operators through their probationary period. Participates with Division Management staff and Safety Specialist in probationary reviews.
8. Establishes criteria and monitors performance and reports of Bus Operator/Instructors and makes appropriate recommendations.
9. Responsible for maintaining applicable certifications for self and others.
10. Performs other duties as assigned (e.g., attends Route Monitoring Task Force meetings, participates in Division Level Measurement problem solving teams, etc.).

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. Associates Degree from an accredited college or university in field of expertise (i.e. Business Administration, Public Administration, Transportation, Human Resources, Planning, Safety, Curriculum Development or other technical fields applicable to DART Transportation).
2. Three (3) years transit operations or related experience to include at least one (1) year as a bus or rail operator or station monitor and a combination of experience working in positions requiring extensive customer interactions.
3. Must have or obtain a National Safety Council and Operation Life Saver certification within 180 days upon employment.
4. Must pass a technical test with a score of 70% or higher.
5. Ability to work variable shifts and work hours (i.e. early morning, late night or weekend shifts).
6. Must pass a Department of Transportation (DOT) medical examination prior to hire and periodically as a condition of continued employment. Applicants and employees in these designated safety-sensitive positions are subject to DOT/FTA regulations which include DOT preemployment drug testing and random alcohol and drug testing as a condition of continued employment.
7. Valid Texas Commercial Drivers License (CDL) to include passenger endorsement. No Driving While Intoxicated (DWI) conviction within the last 60 consecutive months; not more than one (1) on driving record. No more than three (3) moving violation convictions within the last 36 months.
8. Proficient using PC and software applications (i.e. MS Word, MS Power Point, MS Excel, Trapeze, etc.) and two-way communications equipment.
9. Ability to write clearly and succinctly in a variety of communication settings and styles.
10. Ability to make good decisions based upon a mixture of analysis, wisdom, experience and judgment.
11. Ability to create a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members.
12. Ability to practice attentive and active listening.
13. Ability to read situations quickly; can hammer out tough agreements and settle disputes.
14. Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
15. Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
16. Ability to coach, mentor and motivate subordinates to achieve desired results. Gets the best out of people.
17. Ability to use prudent judgment and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operating environments.
18. Deals effectively with conflict by maintaining composure, applying focused listening, understanding the customer needs, identifying alternatives and finding a resolution to the customers concern.
19. Interpersonal skill to effectively and sensitively communicate with customers, as well as all levels of supervisory and non-supervisory employees and the public; must be able to communicate in the English language (orally and written).
20. Willing to step-up and take the initiative to address problems and needs that may require going beyond normal responsibilities; willing to go the extra mile to meet customer needs.
21. Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or job type.
22. Ability to have the functional and technical knowledge and skills to do the job at a high level of accomplishment.
23. Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or organization.
24. Actively listens to others to ensure clear understanding, intent and what is expected; Accepts responsibility for making sure communication is clear and complete.
25. Demonstrates ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
26. Proven organizational skills; understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while operating vehicles, conducting training activities in the field, or supervising Roadeo activities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V