GENERAL SUMMARY:
Responsible for operating and monitoring surveillance cameras for the DART Police Department. Answers phone calls for service and Police incident text reporting and input information into the Computer Aided Dispatch system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Monitors surveillance cameras for a suspicious, unsafe, illegal, and inappropriate activity to assist with the detection and prevention of crime. Utilizes intelligence data provided by various sources to monitor actual and potential problem areas.
2. Operates a multi-camera recording system, ensuring all events are recorded. Uses the controls to move the camera position to cover the full viewing range of cameras and/or zoomed-in viewing. Operates and uses all equipment safely and responsibly to avoid misuse, falsification, corruption, improperly disposed of, or otherwise compromise of the integrity of recorded images, data, or records.
3. Communicates the need for police or other appropriate responses to suspicious, unsafe, inappropriate, illegal, and/or criminal activity. Assesses situations to determine the importance, urgency, and risks and make clear and timely decisions.
4. Exchanges all relevant information with colleagues at shift change and documents activity in a log for review at each shift. Provides intelligence information to supervisor on subjects or areas as requested.
5. Inspects equipment and software during each shift for failures/faults and operational readiness. Troubleshoots camera operations as required. Timely reports to appropriate personnel any equipment failures/faults and/or needed repairs/maintenance of security camera equipment and software. Maintains written records of all equipment and software failures, faults, repairs, and maintenance.
6. Reviews all footage of an incident to extract the maximum amount of information from every camera angle to be used in investigations as evidence in court and/or administrative proceedings. Makes still, video, or digital copies of requested recorded images as required, maintaining the evidence trail and completing the relevant paperwork. Searches and retrieves any requested recorded images.
7. Provides evidence statements for the police and testifies as a witness in court, as required.
8. Maintains confidential information and files.
9. Answers Police Dispatch phone lines and texting applications. Inputs initial information into the computer-aided dispatch system for Police Telecommunicators to dispatch officers based on call priorities.
10. Performs other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. High school diploma or G.E.D.
2. Two (2) years experience in security, law enforcement, administrative support, or related field.
3. Must be able to work variable shifts, including weekends and holidays.
4. Effective interpersonal skills to communicate with all levels of supervisory and non-supervisory employees, government entities, a culturally diverse community, and others both inside and outside of DART.
5. High level of concentration, keen alertness, and an ability to focus on and note relevant details in an organized manner and act appropriately.
6. Possess analytical and creative skills to find solutions to problems of limited complexity.
7. Ability to prioritize tasks calmly under pressure and in emergencies and exercise good judgment in such situations.
8. Ability to assimilate visual and audible information and accurately record and relay it verbally and in writing.
9. Proficient in using P.C. and software applications.
10. Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
11. Successful completion of the selection process, including but not limited to interview and background investigation, including criminal history investigation.
12. Pass physical (medical) examination, which includes a drug screen.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V