GENERAL SUMMARY:
Provides basic level technical support for the enterprise network. Addresses and resolves technical issues. Administers the enterprise network and provides technical expertise to internal clients and external customers in a 24 hour 7 days a week operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Oversees the implementation of the enterprise network.
2. Provides Tier 1 support for the enterprise network. Addresses and resolves technical issues with internal clients and external customers, including assisting with problems escalated beyond Tier-0.
3. Administers the Agency?s cabling plant and provides cable plant design. Adheres to Telecommunications Industry Association (TIA) and Building Industry Consulting Service International (BICSI) standards, guidelines, and best practices.
4. Has basic knowledge and proficiency with installing and configuring switches, routers, wireless controllers, wireless access points, UPS, and PDU.
5. Has basic knowledge and proficiency with network monitoring and configuration applications including Cisco ISE and Cisco DNAC.
6. Has basic knowledge and proficiency with layer 2 and layer 3 protocols including VLAN, spanning tree, port channel, QOS, IP, OSPF, and BGP.
7. Maintains precise network documentation, reports and presentations for management review.
8. Proactively monitors and analyzes enterprise network performance and security. Ensures that network performance supports enterprise applications.
9. Participates in scheduled change management and participates in incident management as needed. Document changes and actions in change management system and service management system.
10. Provide 5-star customer service and meet Agency service level agreements (SLA).
11. Perform other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. Bachelors degree from an accredited college or university in Computer Science, Information Systems, Business or related field.
2. Three (3) years functional experience as a Network Technician supporting enterprise networks or related field.
3. Must have current non-expired CCNA certification.
4. Must have knowledge of Telecommunications Industry Association (TIA) knowledge and Building Industry Consulting Service International (BICSI).
5. Valid Texas Class A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles or drive in the course and scope of job.
6. Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
7. Proficiency of PC software applications to include Microsoft Office or other related software applications.
8. Must be able to perform work from remote locations as needed.
9. Must be able to work in an on-call rotation.
10. Must maintain all certification(s) required for this position.
11. Must be able to work variable hours to include responding to emergency responses to outages.
12. Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
13. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
14. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
15. Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
16. Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
17. Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V