GENERAL SUMMARY:
Under general guidelines, monitors and operates agency enterprise computer systems to maintain appropriate levels of service and availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for service performance and availability monitoring, meeting scheduling requirements, collaborating with and escalating to engineering and incident management to ensure swift return of service levels.
2. Uses all available tools to monitor and isolate outages across all product lines.
3. Acts as a liaison to identify, correlate, provide local troubleshooting, communication and certifies customer impact.
4. Monitors server and network performance infrastructure (LAN and WAN) including applications, databases, and console messages, and take appropriate action.
5. Operates software production and testing environments including version/change control, enterprise backup and restoration procedures, including off-site media rotation and disaster recovery.
6. Sets up application/user accounts. Deploys net new VM servers or P2V existing ones. Sets up and administers network printers and other output devices. Maintains application modules and updates as needed.
7. Provides services 24 hours, 7 days a week, and must be available to work rotating shifts as assigned to meet operations needs.
8. Performs other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. Associates Degree from an accredited college university or technical school in Computer Science, Information Systems, or a related field.
2. Three (3) years experience and current A+, MCP, MCSE, certification or Lexmark/Xerox/HP certification, within last 5 - years is required.
3. Two additional certifications are required - Microsoft Certified Application Specialist (MCAS/MOS) 2007 or later and Microsoft Certified IT Professional (MCITP) 2007 or later. Certification must be obtained within five (5) months of appointment for continued employment. Certifications must stay current with industry standards.
4. Must have strong electro-mechanical aptitude.
5. Must be able to be on-call on a rotating basis or as assigned by supervisor.
6. Must be able to lift 50 pounds safely.
7. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
8. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
9. Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
10. Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
11. Ability to learn quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and the underlying structure of anything.
12. Ability to be good at bringing the creative ideas of others to market. Has good judgment about which creative ideas and suggestions will work. Has a sense about managing the creative process of others. Can facilitate effective brainstorming. Can project how potential ideas may play out in the marketplace.
13. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V