GENERAL SUMMARY:
Provides advanced technical support for various network and computer infrastructure systems and platforms to include addressing and resolving complex technical issues, developing, implementing, and administering enterprise systems, and providing technical expertise to internal/external contacts in 24 hour 7 days a week operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Develops plans and oversees the implementation of end-to-end integrated enterprise infrastructure platforms. Review new and existing system designs and make recommendations for improving or altering the systems.
2. Prepares Request for Proposal, Statement of Work, Communication Plan, Project Schedule and Lessons Learned for enterprise infrastructure projects.
3. Establishes hardware and software migration plans. Designs and analyzes requirements and specifications. Develops production testing and change control procedures. Provides specifications for the acquisition of new hardware, software and tools as required.
4. Performs high-level root cause analysis for service interruption recovery and creating preventive measures. Develop and execute test plans to check technical performance of infrastructure and report findings. Based on findings, make recommendations for improvement.
5. Addresses and resolves complex technical issues with internal/external contacts. Assists with problem resolution on referred calls from Network Operations Center. Provides Tier 3 support for the enterprise environment; including Microsoft Active Directory, VMware vCenter, SRM, Enterprise Storage, HP-UX, Oracle ODA, Blade Infrastructure, etc.
6. Develops and maintains precise system documentation, reports and presentations for management review.
7. Participates in change management and incident review as needed. Document changes and actions in change management system and ticketing system.
8. Initiates and creates enterprise strategies and plans for systems administration and security. Prepares and maintains storage management plans, including routine backups, long-term archives, and disaster recovery support. Collaborates in the development and deployment of the Disaster Recovery Plan.
9. Secures infrastructure systems by following and enforcing established policies and monitoring access.
10. Analyzes enterprise job, system, and hardware performances. Develops and implements short- and long-term system performance improvements.
11. Provides remote support as necessary.
12. Perform other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. Bachelors degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or related field.
2. Seven (7) years experience in supporting enterprise software applications with at least one of the following: Windows Server, VMware ESX, Linux, UNIX.
3. A current Microsoft Infrastructure, VMware, Enterprise Storage, UNIX/Linux certification or other acceptable advanced certification required.
4. Datacenter knowledge and experience preferred.
5. ITIL Foundation certification preferred.
6. Ability to demonstrate a working knowledge of enterprise hardware, software, and associated equipment. Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge.
7. Ability to work variable work hours. Available in the event of required emergency response.
8. Above-average analytical, conceptual and troubleshooting abilities to find solutions to complex technical problems. Solid track record in prioritizing and executing tasks when under extreme pressure.
9. Friendly, clear and courteous communicator (written and oral) who enjoys being an active member of a technical team focused on providing highly valued solutions to critical business customers and technical peers at all levels, both inside and outside of DART.
10. Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
11. Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
12. Ability to learn quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and the underlying structure of anything.
13. Ability to be good at bringing the creative ideas of others to market. Has good judgment about which creative ideas and suggestions will work. Has a sense about managing the creative process of others. Can facilitate effective brainstorming. Can project how potential ideas may play out in the marketplace.
14. Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and seeks answers across multiple dimensions.
15. Ability to work in an on-call rotation and be available outside of regular business hours for both scheduled and emergency maintenance.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V