GENERAL SUMMARY:
Responsible for the leadership, management, and growth of rider and revenue relationships through advertising sales, corporate pass sales, business development, and call center management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for the leadership, management, and growth of rider and revenue relationships through advertising sales, corporate pass sales, business development, and call center management.
2. Lead key top-to-top interface with identified companies to develop business relationships for pass sales, advertising, and/or sponsorship opportunities.
3. Oversees revenue-generating advertising and sponsorship sales contracts by interfacing with the agencies and identifying potential new sources of revenue within scope to meet and exceed contractual ad sales targets.
4. Lead and manage the corporate pass sales group through strategy development, goal setting, and the identification of sales training to increase corporate sales riders penetration, and the number of entities signed up.
5. Lead process improvement within the call center to upgrade efficiencies and effectiveness regarding customer service as measured by improved customer engagement.
6. Oversees, leads, and directs call center day-to-day activities through the efforts of a Call Center Manager and Supervisors.
7. Manage Union relationships within the call center to align on policy matters and aid in transparency of operations.
8. Participates in the establishment of long-range plans and objectives regarding business development to engage in sponsorships and advertising.
9. Performs other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

1. Bachelors degree from an accredited college or university in Business Administration, Public Administration or related field.
2. Twelve (12) years progressively responsible management experience in corporate sales, marketing, or a related field includes six (6) years supervising professional staff and/or six (6) years of experience managing a sales team.
3. A high level of proficiency using a personal computer (PC) includes software applications such as databases, word processing, and spreadsheet.
4. High level of analytical ability to find solutions to complex interpersonal, financial, legal, administrative, professional, and technical problems.
5. Ability to demonstrate a fiduciary obligation to the section, division, department, and DART in handling materials and information of a sensitive or confidential nature.
6. Ability to work extended hours to meet management and Board deadlines.
7. Is dedicated to meeting the expectations and requirements of internal and external customers; maintains effective relationships with customers, and gains their trust and respect.
8. Can write clearly and succinctly in various communication settings and styles; can get messages across to have the desired effect.
9. Able to communicate complex information in a way that is grammatically correct and understood by most listeners. Can understand and clarify complicated messages. Uses persuasive arguments and appropriate nonverbal behaviors. Able to research and understand complex technical information.
10. Ability to step up to conflicts, seeing them as opportunities. Scans situations. Good at focused listening. Can hammer out onerous agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
11. Ability to blend people into teams. Creates strong morale and spirit in staff. Shares wins and successes in terms of the whole team. Creates a feeling of belonging in the team.
12. Ability to provide challenging and stretching tasks and assignments. Hold frequent development discussions. Is aware of career goals for each direct report. Constructs compelling development plans and executes them. Is a people builder.
13. Ability to accurately scope out the length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.
14. Can figure out the processes necessary to get things done, organize people and activities; understands how to separate and combine tasks into efficient workflows; knows what to measure and how to measure it.
15. Uses rigorous logic and methods to solve complex problems with practical solutions.
16. Interacts with all levels to convey complex business initiatives in an easily understood, consistent message across various audiences as needed. Creates and maintains constructive working relationships.
17. Analyzes, interprets, and summarizes complex data sets, both self-designed and designed by others; prepares or directs reports detailing the analysis; and makes recommendations to executive management.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V